Communications Manager

Norfolk & Norwich Festival

What can you receive?
£25 - £35k pro rata


21 August 2023

The Communications Manager is a vital part of the Communications & Development team, developing and directing communications campaigns for all the organisation’s activity – the annual Norfolk & Norwich Festival and Festival Connect & Create projects and programmes. The post holder needs creativity, communication and administrative skills, as well as good understanding of marketing and audience development.

This is a permanent role on a 0.8fte contract.


1. Manage the delivery of all organisational marketing and communications campaigns, ensuring they support Norfolk & Norwich Festival’s objectives and messaging. Work with staff across the organisation to realise plans.

2. Support the Head of Communications & Development to develop Norfolk & Norwich Festival’s communications and audience development approaches.

3. Provide regular reporting to Head of Communications & Development on active campaigns. Recommend and adjust approaches as required. Coordinate and provide reporting for campaigns against targets.

4. Stay abreast of industry and audience trends and make recommendations on future communications approaches accordingly.

5. Support the Head of Communications & Development to ensure Norfolk & Norwich Festival’s ‘key messages’ are clearly identified and communicated to staff, audiences, stakeholders, donors and partners.

6. Lead on the policing of, and consistent application of Norfolk & Norwich Festival’s brand in message, style, text and imagery across all communications.

7. Work with Development team to ensure the marketing benefits of sponsors, corporate supporters and funders are realised, including managing sign off internally and with relevant supporters.

8. Support the Head of Communications & Development to champion and enhance the media, stakeholder and public profile of the Norfolk & Norwich Festival. Support the development, implementation and review of any such activity.

9. Lead on the timely and successful delivery of all print marketing activities (design, print, distribution) for all Norfolk & Norwich Festival activities and initiatives.

10. Lead on the research and origination of marketing and communications copy, film, photography and content, working with artists, their representatives, colleagues, and/or freelance writers/providers to ensure all necessary communications material is received in good time. Norfolk & Norwich Festival Communications Manager July 2023

11. Provide strategic management and oversee the organisation’s digital communications (website, social media, etc).

12. Work with the Audience and Data Manager to develop Norfolk & Norwich Festival’s website(s) and customer pathways within. Work with others in the team to ensure web content is engaging, relevant and updated as required.

13. Contribute to the monitoring, evaluation and analysis of organisation’s activity.

14. Contribute to office management including being part of the First Point of Contact group.

15. Represent the Communications & Development Team in internal working groups.

16. Contribute to a positive organisational culture, supporting and developing staff and trainees, and enabling volunteers, ensuring the organisation performs at its best at all times.

17. Be an advocate for and represent the organisation at events and networking opportunities.

18. Undertake training as identified and agreed with the Head of Communications &. Development, which might include health and safety and first aid training.

19. Undertake any other duties which might reasonably be deemed to be within the status of the job and appropriate to the post.

20. Carry out all duties in accordance with appropriate internal and statutory procedures, including our environmental policy.

21. Adhere to Norfolk & Norwich Festival’s employment policies and procedures with particular reference to Safeguarding Children and Adults at Risk, Equal Opportunities and Health and Safety. Norfolk & Norwich Festival Communications Manager July 2023

More info and person specification

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