Company
Rich Mix
What can you receive?
£25 - £35k pro rata
Deadline
7 May 2025
The Operations Manager is a business-critical role, ensuring the smooth and efficient running of Rich Mix and delivering an excellent experience for customers, artists and staff. The role oversees venue operations, including bar and income, health and safety, and event logistics.
A key responsibility is driving bar profitability by optimising stock control, pricing strategies, and service efficiency. Additionally, the role focuses on maximising efficiency by managing staff rotas, balancing the budget and operational needs.
The Operations Manager will support the Head of Operations in managing the Operations budget, negotiating contracts and developing a training programme to motivate a team of Duty Managers, Visitor Services Assistants and Supervisors.
You will lead and model a culture of exceptional customer service, setting standards, proactively seeking feedback, and delivering a welcoming and inclusive environment for all Rich Mix audiences. The role requires the post holder to spend 50% of their time on ‘the floor’ monitoring and improving the culture and customer service.
