Reception & Sales Assistant

Shoreditch Town Hall


24 August 2023

The Reception & Sales Assistant is a key public and professional face at Shoreditch Town Hall based at the Town Hall’s reception; acting as a first point of contact for event hirers, artists and general enquiries as well as visitors to the building.

The role supports the Events & Administration Manager with the efficient and effective administration and delivery of event hires, as well as other
departments of the Town Hall in order to ensure the smooth operation of the organisation.

Job Requirements

  • To promote and maintain the highest standard of customer service.
  • To publicly represent Shoreditch Town Hall in a prepared and professional manner.
  • To take responsibility, with others, for ensuring that the building is secure at all times, reporting any issues to the Duty Manager and Venue & Facilities Assistant as soon as possible.
  • To maintain confidentiality.
  • To adhere to all Town Hall policies and procedures at all times.
  • To undertake any other duties which may be reasonably requested to ensure the smooth running of Shoreditch Town Hall.
  • To provide general administrative and diary support to the Chief Executive Officer as and when required, including but not limited to, arranging appointments, booking travel, drafting correspondence, sending gifts, and so on.
  • To attend regular meetings as required.
  • To provide administrative and operational support towards Town Hall events, receptions and galas, as well as staff socials and away days etc.

    Job Responsibilities

  • To ensure that visitors are welcomed and dealt with in an open, efficient and friendly manner.
  • To maintain a visitors’ book and ensure that all visitors are signed in and out.
  • To ensure that visitors are directed quickly to the relevant person and/or area of the building.
  • To be the first point of contact for telephone enquiries, to answer queries where possible and/or to re-direct the call to the appropriate person.
  • To receive and distribute post and deliveries for the Town Hall, its tenants, artists and event hirers.
  • To provide information to visitors and callers about the Town Hall.
  • To ensure, alongside the Communications & Events Assistant, there is an adequate supply of brochures, flyers and any other information and print available at all times.
  • To ensure that the Reception area is always clean, tidy and welcoming.
  • To keep a log of keys and ensure that all keys issued are signed for and returned.


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